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User unable to access staking rewards

Summary

The user installed the Chrome flow wallet browser extension and sent money for staking. However, when trying to claim the staking rewards, the wallet appeared as a black window. They then installed the flow wallet on their phone, where they could see all the funds and provided the wallet address. Initially, the address was 0x1161a684b88aa3de, but it changed to 0xeb3a9bd51efae557. Despite reinstalling the wallet multiple times using the secret phrase and selecting the original address, they only have access to the new address, which has no funds. The user is seeking help to access their funds.

Status
resolved
Tags
    Source
    #👛│flow-reference-wallet-support